FAQ

MeerGuard VPN is a service for protecting your internet connection and ensuring online privacy. We use the modern VLESS protocol with traffic obfuscation.

VPN encrypts your internet traffic and protects your data from interception, especially on public Wi-Fi networks. It also provides access to content and improves online privacy.

Using a VPN is legal in most countries, Russia included. A VPN is a tool for data protection and internet security, widely used by individuals and businesses alike.

We use the VLESS protocol with traffic obfuscation. It's one of the most modern and reliable protocols, providing high speed and connection stability.

A VPN encrypts all of your device's internet traffic, while a proxy only routes the traffic of a single app and usually without encryption. MeerGuard VPN protects every app at once: your browser, messengers, YouTube and banking apps. Proxies don't encrypt all of your device's traffic.

VLESS Reality is a modern VPN protocol that disguises your traffic as a request to a legitimate HTTPS site (microsoft.com, for example). Deep packet inspection can't tell it apart from normal browser traffic, so MeerGuard VPN stays stable where OpenVPN and WireGuard struggle. That means reliable performance on networks with traffic filtering and on corporate networks.

With MeerGuard VPN the speed drop is usually 5–15% of your original speed — unnoticeable when streaming 4K or gaming online. We keep servers in 5 countries with top-tier backbone providers, and connecting to the nearest one often even speeds up your internet by optimizing the traffic route.

MeerGuard VPN works on iOS (iPhone, iPad), Android, Windows, macOS, and Linux. Every plan includes 3 devices at once, and you can add more if needed.

On Android and Windows, install our MeerGuard app and sign in to your account — the subscription connects by itself. On iPhone, Mac and Linux, install the free Happ app and add a VPN key from the website or our Telegram bot.

Yes. On Android, Android TV and Windows you use our own MeerGuard app: sign in to your account — via Telegram or with a code — and the subscription connects by itself, no need to enter a VPN key manually. On iPhone, Mac and Linux you connect through Happ, a free client built on the open-source Xray core (on iPhone it's installed from the App Store); the key is added to it with a single link. One subscription covers all your devices.

A VPN key is a special link that contains all the settings for connecting to our servers. You simply copy it from the Telegram bot and paste it into the VPN app.

On Android, install the MeerGuard app from Google Play or download the APK on the Download page, then sign in via Telegram — the subscription connects by itself. On iPhone and iPad, download the free Happ app from the App Store, get your VPN key in the Telegram bot or your account and tap 'Import to Happ' — setup takes less than a minute.

On Android TV, our own MeerGuard app works — the Android TV APK is on the Download page. On other Smart TVs, you can set up the VPN on your main device and share the connection to the TV over a hotspot. For routers running OpenWRT or Keenetic you can add the VLESS configuration manually — message MeerGuard VPN support and we'll help you set it up.

Yes, MeerGuard VPN opens access to Netflix, Disney+, HBO Max, BBC iPlayer and other streaming services. Pick a server in the country you need: the US for American Netflix, Germany and the Netherlands for European catalogues. VLESS speed is enough for 4K streaming without buffering.

We accept Visa and Mastercard issued in any country, Telegram Stars and cryptocurrency, as well as Russian MIR cards and SBP. Pay right on the website or in our Telegram bot.

Every plan includes 3 devices at once. If you need more, extra devices can be added in your dashboard for a monthly fee per device; the price is multiplied by the subscription term.

Yes. If you forgot to turn off auto-renewal, we'll refund you. If the service didn't suit you (no trial was used), you can get a refund within 3 days of payment. Just contact support.

Yes, MeerGuard VPN accepts Telegram Stars right inside our Telegram bot. It's handy if your card doesn't go through or you'd rather not have a VPN purchase on your statement.

Yes, MeerGuard VPN accepts USDT, BTC, TON and other cryptocurrencies via CryptoBot. It's a fully anonymous way to pay — we don't ask for your name or email. Crypto payments are processed instantly, and your key is issued as soon as the transaction is confirmed.

Yes, there is a free 3-day trial: full access to the service — the smart server, all locations and unlimited traffic, just like a paid plan. To start it, set up an SBP auto-payment from a Russian bank; with a foreign card, start with a one-month plan. We remind you a day before the charge, and you can turn it off any time. If you don't, the price of one month is charged when the trial ends and your subscription is extended. Available once per account.

No, we do not keep activity logs. We don't track which websites you visit or what data you transmit.

Yes. We use modern encryption via the VLESS protocol, which provides reliable protection of your data from interception.

Your ISP only sees an encrypted connection to our server. The contents of your traffic, visited websites, and transmitted data are not accessible to them.

Message us on Telegram — average response time is under 10 seconds. Use the «Message support» button at the bottom of the page to open a chat with a manager.

Try: 1) Update the VPN app to the latest version. 2) Restart your device. 3) Re-add the VPN key from the bot. If that doesn't help — contact support.